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Our goal is to provide your employees with a personalized experience that includes access to a large network of financial professionals offering guidance to fit their needs. By encouraging their progress and providing suggestions for their potential next steps, we offer a positive experience that seeks to boost the financial confidence of your employees.
Your employees will have access to education and guidance to help them take control of their financial lives. We work with them to create a financial strategy that equips them with the financial confidence they need to understand the impact of their financial decisions, prepare for life events, take action to pursue their goals and stay engaged.
We meet your employees where they are with high-tech and high-touch solutions that make financial wellness personal and actionable at every life stage to help them take the best next step.
In-person
Mobile app
Benefits Online®
Targeted programs
24/7 Customer Care Center
Our goal is to provide a personalized experience for your employees. Our approach starts with assessing an employee’s financial health, then providing the suggested actions they can take to help them reach better outcomes by offering:
Financial Wellness Tracker
Supported by industry research and our insights from working with millions of employees, the Financial Wellness Tracker is a proprietary assessment that calculates a financial wellness score based on where an employee is today. Easily accessed through Benefits OnLine, it delivers a suggested action plan detailing the personalized steps employees may want to consider to help improve their financial lives.
Comprehensive education
Provide your employees with actionable information, tools and guidance to help them gain financial confidence. Our resources provide accessible, engaging content that features insights from our Chief Investment Office as well as financial education material from Better Money Habits®. Whether it's through workshops, webinars or access to our online education center, your employees get on-point instruction how and where they want it.
Personalized guidance
Working with trained financial wellness specialists across the country, in-person or over the phone, your employees can pursue what’s important to them, no matter their level, life stage or goal.
An intuitive, user-centric online experience providing personalized insights, educational resources and guidance.
Online content covering a wide spectrum of needs, spanning from in-depth reads to quick videos.
Guidance within reach from financial professionals ready to engage employees while helping them make financial wellness a way of life.
For 16 consecutive years, Bank of America's Retirement and Benefits Contact Center has been recognized by J.D. Power for providing an Outstanding Customer Service Experience.
Discover how we can empower your employees through powerful tools and personalized guidance.
1Investment products are available from Merrill Lynch, Pierce, Fenner & Smith Incorporated.
2Bank products are available from Bank of America, N.A., and affiliated banks.
3The J.D. Power Certified Contact Center ProgramSM focuses on critical areas of customer satisfaction by rewarding best practices that are aligned with customer needs. To become certified for live phone interactions, a contact center operation must successfully pass a detailed audit and also perform within the top 20 percent of customer service scores, which are based on benchmarks established in J.D. Power’s cross-industry customer satisfaction research. The evaluation criteria include the customer service representative’s courtesy, knowledge and concern for the customer; promptness in speaking to a person; and timely resolution of the problem or request. Additionally, the experience with the automated phone system is evaluated based on the clarity of the information provided, the ease of navigating the phone menu prompts and the ease of understanding the phone menu instructions. J.D. Power 2020 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome. For more information, visit www.jdpower.com/ccc. Participation in this survey was paid for by Bank of America.
