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Our goal is to provide a personalized experience for your employees with access to a large network of financial professionals offering guidance that fits their needs. We provide a positive experience that includes suggestions for their potential next steps, encourages their progress and always seeks to boost their financial confidence.
Your employees will have access to education and guidance to help them take control of their financial lives. We work together to equip your employees with financial confidence to understand the impact of financial decisions, create a financial strategy, better prepare for life events, take action and stay engaged.
We meet your employees where they are with high-tech and high-touch solutions that make financial wellness personal and actionable at every life stage to help them take the next step.
In person
Mobile app
Benefits Online
Targeted programs
24/7 Customer
Care Center
Our approach starts with assessing an employee’s financial health, then providing the suggested actions the employee can take to help them reach better outcomes. Our goal is to provide a personalized experience for your employees with access to a large network of financial professionals offering guidance that fits their needs.
To help accomplish this, we offer:
Financial Wellness Tracker
Supported by industry research and our insights from working with millions of employees, the Financial Wellness Tracker is a proprietary assessment that calculates a financial wellness score based on where your employee is today. It delivers a suggested action plan detailing the personalized steps to consider to help improve their financial lives. The Financial Wellness Tracker is easily accessed through BenefitsOnLine®.
Comprehensive education
Provide your employees with actionable information, tools and guidance to help them gain financial confidence. Our resources provide accessible, engaging content that features insights from our Chief Investment Office as well as financial education material from Better Money Habits® (developed with the Khan Academy1). Whether it is workshops, webinars or access to our online education center, your employees get on-point instruction how and where they want it.
Personalized guidance
Your employees can work with trained financial wellness specialists across the country, no matter their level, life stage or goal, to help them pursue what’s important to them whether in-person or over the phone.
J.D. Power "Outstanding Customer Service”4 Retirement and Benefits Contact Center for 15 consecutive years.
Discover how we can empower your employees through powerful tools and personalized guidance.
1Khan Academy is not an affiliate of Bank of America Corporation. This material does not take into account employees' objectives or financial situations and is not intended as a recommendation, offer, or solicitation for the purchase or sales of any security, financial instrument, or strategy. Before acting on any information in this material, employees should consider whether it is in their best interest based on their particular circumstances and, if necessary, seek professional advice. Khan Academy is a registered trademark of Khan Academy, Inc. and is used by Bank of America pursuant to a license.
2Bank products are available from Bank of America, N.A., and affiliated banks.
3Investment products are available from Merrill Lynch, Pierce, Fenner & Smith Incorporated.
4The J.D. Power Certified Contact Center ProgramSM focuses on critical areas of customer satisfaction by rewarding best practices that are aligned with customer needs. To become certified for live phone interactions, a contact center operation must successfully pass a detailed audit and also perform within the top 20 percent of customer service scores, which are based on benchmarks established in J.D. Power’s cross-industry customer satisfaction research. The evaluation criteria include the customer service representative’s courtesy, knowledge and concern for the customer; promptness in speaking to a person; and timely resolution of the problem or request. Additionally, the experience with the automated phone system is evaluated based on the clarity of the information provided, the ease of navigating the phone menu prompts and the ease of understanding the phone menu instructions. J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome. For more information, visit www.jdpower.com/ccc. Participation in this survey was paid for by Bank of America.
