Efforts to inject consumerism into the delivery of healthcare services such as high-deductible health plans are transforming the role of patients as economic agents. As patients become more involved in their healthcare—and in the financial responsibility for that care—revenue-cycle teams face matching challenges to evolve their operations and patient-engagement strategies. This HealthLeaders Media Roundtable report examines several related topics, including price transparency, strategies to engage patients as financial partners throughout the care continuum such as hospital-employed financial counselors, utilizing data analytics to target patient outreach efforts, and the evolution of revenue-cycle team staffing needs. The content in this report was generated during a HealthLeaders Media Roundtable event held at Boston in June.
- Data mining can help hospital-finance teams engage patients more effectively
- Engaging patients as financial partners through the care continuum can support the revenue cycle and improve patient satisfaction
- Providing more education – to patients, to providers, and to employees – is a key to success.