BofAML's 9th Tech Innovation Summit gathered select private company leaders, VCs, and senior execs from the firm’s Global Technology & Operations and Technology Investment Banking teams to discuss trends, try to solve some of today’s pressing challenges and explore potential partnerships. We asked some of these tech experts to comment on the latest industry-related issues. Here’s what they said.
AI and Customer Experience
Not surprisingly, summit attendees identified AI as one of the top tech trends and we asked Borge Hall, CEO and Founder of Medallia, what impact AI will have on industries that tout a ‘white glove’ customer experience as their competitive advantage?
Technology and Business Outlook
When polled ahead of our event, 61% of summit attendees agreed with Matt Murphy’s assessment on Public and Private Company valuations in 2018. See more on his views here:
There are mixed views on whether the IPO floodgates will open for tech’s unicorns* in 2018. Some summit attendees stated that they were less optimistic when polled, but our Head of Technology Investment Banking sees some great potential in the year ahead.
*Private companies with valuations >$1bn
How should user experience and information security be balanced?
How should banks approach the benefits and risks of handling customer data?